FAQ - Frequently Asked Questions

Yes. All items offered at Violn are carefully sourced, mainly in France and Europe. These are vintage or antique pieces, sometimes restored or subtly revisited to bring them back to life, while respecting their original charm.

Each order is carefully packaged using recycled and recyclable protective materials whenever possible. Fragile items are double-protected . The package is insured , and in case of breakage, you will be reimbursed or replaced free of charge.

Packages are generally shipped within 2 to 4 business days. For furniture or bulky items, an additional delay may apply. A tracking email will be sent to you as soon as the shipment is made.

Yes, I ship worldwide. Shipping costs are automatically adjusted according to the destination country and the weight of the package.

Yes. You have 14 days after receipt to change your mind. Just contact me and I will tell you the procedure. The refund will be processed upon receipt of the returned item in good condition.

Yes, all prices include VAT. For professionals or orders outside the EU, an adjustment can be considered upon request.

Yes, if you are in Île-de-France, you can arrange a meeting in Guyancourt or Boulogne-Billancourt. Contact me directly to organize this.

I am available via the contact form, Instagram, or email. I respond within 24 hours maximum (often faster!).